Do you want to boost sales performance, close more deals, and overcome sales challenges with Salesforce CRM? If yes, you might need a Sales Cloud consultant to help you get the most out of this powerful tool.
Sales Cloud is one of the most popular and trusted CRMs worldwide. Millions of users rely on it to manage their sales processes and grow their revenue.
But to make Sales Cloud work for you, you need someone who knows how to use its features and customize it to your situation. For this, you will need an expert with the Salesforce Certified Sales Cloud Consultant certification.
What is the Salesforce Sales Cloud Consultant certification?
If you are a consultant who can design and implement Sales Cloud solutions for your clients, you should get the Salesforce Certified Sales Cloud Consultant credential. This credential validates your ability to create Sales Cloud solutions that meet your client’s business needs, are easy to maintain and scale, and help them achieve long-term success.
To get this credential, you need to master the following skills:
- Designing sales and marketing solutions that solve business problems.
- Designing applications and integrations that enhance user productivity.
- Managing data and designing analytics to measure key Sales Cloud metrics.
About the exam
Here are the details about the Salesforce Certified Sales Cloud Consultant exam.
Questions: 60 multiple-choice/multiple-select questions and 5 non-scored questions* Exam duration: 105 minutes (time allows for unscored questions) Passing score: 68% Registration fee: USD 200
Prerequisites
To become a Salesforce Sales Cloud Consultant, you need at least two years of working as a business analyst or functional consultant. You also need to master all the skills listed in the exam objectives. That’s why you should follow a well-designed learning path that combines training, real projects, and hands-on practice. But before you can take this exam, you must first pass the Salesforce System Administrator certification. That’s the essential requirement for this advanced certification.
Target audience
The Salesforce Certified Sales Cloud Consultant credential validates the ability of IT professionals to design and implement solutions that align with customer business processes and requirements using Salesforce applications. The perfect candidate has the experience and skills to leverage Sales Cloud functionality and lead the deployment of these solutions within a customer organization. The consultant also demonstrates industry knowledge and proficiency in Salesforce applications, including the capability to implement multiple applications in common customer scenarios.
The Salesforce Certified Sales Cloud Consultant aims to showcase their cloud computing implementation consultant expertise. The Salesforce Certified Sales Cloud Consultant has acquired at least one year of experience using Salesforce, working with sales processes, and developing business solutions.
Candidates should have experience in:
- A solid understanding of how consulting works
- Implementation experience with Sales Cloud across the entire project lifecycle
- Excellent analytical and problem-solving skills
- Expertise in Sales Cloud features and functions
- Solid understanding of data management and database concepts
- Experience scoping projects
- Identifying and documenting requirements during the discovery process
Knowledge
- Sales processes and roles
- Understanding of the solution and deployment lifecycle
- Sales Cloud features and functions, such as Opportunities, Leads, Activities, Campaigns, Forecasting, Territory Management, Reports & Dashboards, Email Integration, Telephony, Sales Engagement, Einstein Activity Capture, Sales Console, Salesforce Meetings, Quip, and Experience Cloud sites
- Implementing standard Salesforce functionality, configuring and customizing it to meet customer needs.
- Data migration tools
- Incorporating AppExchange products into sales processes
- End-user training, change management, and rollout strategies
- Knowledge of Salesforce's core features and functions, such as AppBuilder and Flow
Skills
- Project management principles and methodologies
- Create Statements of Work (SOWs) and scope projects accurately.
- Translate business requirements into practical solutions considering productivity and efficiency, helping sales teams work from anywhere.
- Consulting project lifecycle
- Solid presentation and communication skills to address all levels of an organization
Abilities
- Manage a consulting project from beginning to end.
- Manage the delivery and development processes.
- Interpret and define sales Key Performance Indicators (KPIs).
- Instill client confidence.
- Resolve technical issues and troubleshoot unexpected system behavior.
- Manage risks by anticipating them and mitigating them.
- Prioritize and escalate customer issues.
- Develop viable use cases to determine the system's configuration.
- Create solutions that are scalable and maintainable.
- Develop and implement successful solutions that consistently deliver business value.
- Achieve long-term success with change management practices.
- Keep track of project milestones to ensure knowledge transfer.
Exam domains
The Salesforce Certified Sales Cloud Consultant certification exam tests your knowledge and experience on various topics and areas. Pay attention to the weight distribution for each topic, as it will help you plan your study strategy and focus on the most critical areas. The Salesforce Certified Sales Cloud Consultant certification exam aims to assess your skills and expertise in the above areas. Therefore, it is strongly advised to have practical and project experience with Salesforce Sales Cloud applications and review all the suggested resources.
Sales Practice - 11% Implementation Strategies - 13% Application of Product Knowledge - 18% Lead Management - 7% Account and Contact Management - 11% Opportunity Management - 10% Sales Productivity and Integration - 8% Consulting Practices - 7% Sales, Metrics, Reports, and Dashboard - 7% Data Management - 8%
What is the validity of the Salesforce Certified Sales Cloud certification?
Salesforce updates its system three times a year: winter, spring, and summer. That means your Sales Cloud certification is only valid until the next update. To keep your certification active, you need to pass Trailhead maintenance modules. For Sales Cloud consultants, the relevant module is the Administrator Certification Maintenance module.
Is the Salesforce Sales Cloud certification exam difficult?
If you want to become a Sales Cloud consultant, you have to pass a challenging exam. The exam has 60 questions that you have to answer in 105 minutes. You can take it online or at a testing center. You need to score at least 62% to pass. The exam tests your ability to plan and design Sales Cloud solutions that meet your customers’ needs and goals.
You must also know how to use Sales Cloud features to improve sales productivity. Many people who took the exam and shared their experiences online said it was hard and tricky. They said some of the questions could have been more specific and clear. They also said they had to choose the best answer according to Salesforce's best practices or the least costly option, even if there were other correct answers.
What are the benefits of earning the Sales Cloud Consultant certification?
When it comes to IT enterprises, having Salesforce Sales Cloud Consultant certified professionals is a blessing. Because these professionals help IT companies deliver better Sales Cloud services to their customers. A certified Sales Cloud consultant can understand the customer’s business and industry needs and customize Sales Cloud accordingly.
They can also help customers use Sales Cloud effectively and keep up with the latest updates. Moreover, having certified Sales Cloud consultants on the team can boost the IT company’s partnership status with Salesforce.
The bottom line
The digital world is becoming more complex to execute a business. And when it comes to IT companies, Salesforce is one of the prominent technology to work with. You need a solid system to handle your sales, marketing, and customer service needs.
If you want to take the Salesforce Sales Cloud Consultant certification exam, look no further. CBT Proxy is one of the best proxy exam providers in the world, having a decade of experience. To know more about the exam and how to get started, click the chat button below, and one of our guides will contact you shortly.
FAQs
Q. What is the fee for taking the Salesforce Sales Cloud Consultant exam? A. You need to pay USD 200 plus applicable taxes to register for the exam and USD 100 plus tax to retake it if you fail.
Q. How is the Salesforce Sales Cloud Consultant exam structured? A. The exam consists of 60 multiple-choice or multiple-select questions plus 5 unscored questions. You have 105 minutes to complete the exam.
Q. What score do I need to pass the Salesforce Sales Cloud Consultant exam? A. You need to score at least 68% to pass the exam, which means you need to answer correctly at least 41 out of 60 scored questions
Q. What are the prerequisites for taking the Salesforce Sales Cloud Consultant exam? A. You must have the Salesforce Administrator credential before taking the Sales Cloud Consultant exam. You must also have at least one year of experience using Salesforce, working with sales processes, and developing business solutions.
