The ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification is one of the most recognized and widely-accepted credentials that enhance personal and professional growth.
The CIS-ITSM certification adds an extra layer of credibility to your skills, knowledge, and experience and, most importantly, recognizes your expertise in the field.
As a certified CIS-ITSM professional, you can work worldwide and enjoy numerous personal and professional benefits. However, earning the CIS-ITSM certification requires passing the CIS-ITSM exam, which can be challenging.
The ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification exam is—undoubtedly—a challenging and competitive test. However, with proper study planning and thorough preparation, candidates can pass the CIS-ITSM exam and earn their certification.
Continue reading this blog post to understand the CIS-ITSM certification exam better!
What is the ServiceNow?
ServiceNow is a platform that offers various cloud-based services, including IT Service Management (ITSM), to businesses of all sizes. The platform aims to improve the efficiency and effectiveness of organizational operations by digitizing and automating previously siloed processes. Founded in 2004, ServiceNow initially competed with established players such as IBM and HP in ITSM.
What is the ServiceNow CIS-ITSM certification?
The Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam tests a candidate’s ability to assist in configuring, implementing, and maintaining ServiceNow ITSM applications.
The ServiceNow CIS-ITSM certification exam verifies that a candidate possesses the necessary skills and knowledge to contribute to these tasks. Successful candidates demonstrate their understanding of ServiceNow ITSM applications and ability to apply this knowledge in real-world scenarios.
The Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam is a product-based certification for Administrators, Developers, and Implementers. The ServiceNow CIS-ITSM certification exam duration is 2 hours.
The ServiceNow CIS-ITSM certification exam covers the following topics:
- Incident Management (25%)
- Problem Management (15%)
- Change and Release Management (25%)
- Knowledge Management (5%)
- Request Fulfillment (25%)
- Configuration Management Database (5%)
Candidates must meet specific requirements to earn the ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification. These include having at least 6 months of general experience with the ServiceNow platform and at least 6 months of experience implementing ServiceNow solutions. Additionally, candidates should be familiar with industry terminology, acronyms, and initialisms.
Know each ITSM application concept.
Baseline Application Functionality
- Basic and advanced features in baseline installation of the current release
- Functionality and features added or changed in the current release
- State model and default process flow
- Basic and advanced operations performed by users and the system
Architecture and Security
- Key tables used in the application
- Relationships among application tables
- Roles and Default Access Controls
- Primary application components (Script Includes Business Rules, etc.)
- Integration capabilities
Business Cases / Use Cases
- Value proposition
- Key Performance Indicators and Benchmarks
- Selection of appropriate features and functions to meet business requirements
Proven Practices for Implementation
- Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
- Implementation solutions that work in conjunction with baseline application functionality
Why should you consider earning the ServiceNow certifications?
In today’s fast-paced business world, companies always look for ways to streamline their operations and improve their services. That’s why the demand for experts in platforms like ServiceNow is growing rapidly.
ServiceNow is a robust cloud-based platform that helps businesses of all sizes work smarter by digitizing and automating their processes. And with its growing popularity, becoming a certified ServiceNow expert can be a great career move for any IT professional.
ServiceNow certification gives you the knowledge and confidence to make the most of the ServiceNow platform. Through training and certification programs, you’ll learn how to configure, customize, and design ServiceNow solutions using real-world examples and hands-on exercises. This practical approach means you’ll gain a deep understanding of the platform and its capabilities.
ServiceNow certification exams are computer-based, multiple-choice tests delivered by ServiceNow’s testing partner, Kryterion. The exams are proctored to ensure their integrity, and online proctoring is also available for added convenience.
By passing a ServiceNow certification exam, you’ll show your expertise in the platform and ability to apply its capabilities in real-world scenarios.
In short, ServiceNow certification is valuable for any IT professional looking to advance their career in the rapidly growing field of digital solutions. With its hands-on approach and practical focus, ServiceNow certification gives you the knowledge and confidence you need to fully leverage the capabilities of the ServiceNow platform.
The final verdict
To sum up, if you’re an IT professional looking to take your career to the next level, getting certified in ServiceNow is worth considering.
With its practical approach and focus on hands-on learning, ServiceNow certification gives you the knowledge and confidence you need to make the most of this powerful platform.
If you want to take the ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification exam, click the chat button below, and we will help you pass the exam on your first attempt.