The ServiceNow System Administrator (CSA) certification validates the candidate's skills and knowledge to configure, implement, and maintain the ServiceNow platform.
To progress through other ServiceNow Certification pathways, you must pass the ServiceNow Administrator test. The CSA certification sets the stage for further certifications in the future.
What is the ServiceNow Certified System Administrator (CSA) certification?
The ServiceNow Certified System Administrator certification demonstrates an individual's skills and knowledge of the ServiceNow platform as a system administrator. The CSA certification validates the skills and knowledge to configure and manage ServiceNow instances, including system administration, user management, data management, and reporting.
To become a ServiceNow Certified System Administrator, you must pass the ServiceNow Certified System Administrator exam. The CSA certification exam consists of 60 multiple-choice questions with a time limit of 90 minutes. The exam passing score is 70%.
The exam can be taken online or in person at a proctored testing center. By passing this certification exam, you'll also establish the core skills to pursue further certifications. To pass the CSA exam, candidates should have completed the ServiceNow Administration Fundamentals class and at least six months of hands-on ServiceNow experience prior to taking this exam.
ServiceNow Certified System Administrator (CSA) exam syllabus
Here is the table that lists the learning domains and weightings of this exam, along with the percentage of questions in each domain.
- Domain 1: User interface and navigation - 20%
- Domain 2: Collabration -20%
- Domain 3: Database Administration - 30%
- Domain 4: Self-service and process automation - 20%
- Domain 5: Introduction to development - 10%
Who should take the CSA certification?
ServiceNow CSA certification is ideal for individuals who are:
IT professionals
The ServiceNow CSA certification can help IT professionals improve their skills and knowledge of ServiceNow.
ServiceNow administrators
The ServiceNow CSA certification validates your skills and knowledge as a ServiceNow Administrator managing and configuring ServiceNow instances.
Project managers
The ServiceNow CSA certification can benefit project managers implementing ServiceNow in their organizations.
8 reasons to take the ServiceNow certification
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ServiceNow CSA certification will enable you to gain industry recognition, essential to advancing your career. Also, you can increase your performance and demonstrate your competitive strengths among other candidates.
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According to ServiceNow Community research, approximately 68% of professionals believe their certification has positively impacted their careers. Professionals with ServiceNow certifications advanced to higher levels of management within 3-12 months. Furthermore, certified professionals stated that certification positively impacted their salaries on the community survey.
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ServiceNow certification and training enable professionals to take on advanced managerial positions in various industries and sectors due to their knowledge and qualifications.
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The ServiceNow CSA certification is valuable if you have experience with the ServiceNow platform. The certification validates your skills and knowledge and lets you take on higher-paying jobs if you have worked on the ServiceNow system for six months or more.
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Additionally, employees who are certified are more productive. There is a significant difference in productivity between ServiceNow-certified professionals and non-certified professionals. They were supposed to do a better job implementing, developing, and administrating it.
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When you are ServiceNow certified, you'll have the opportunity to work on more projects. As a result of ServiceNow certification, you will be prepared to take on more challenging projects in the future.
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There is no question that professionals are always ready to put in the extra effort, but the CSA certification will teach you smart work, enabling you to become a more in-demand IT professional. When you work smarter, you will control IT costs, scale support more efficiently, and deliver superior customer service.
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The ServiceNow CSA certification also gives you the ability to perform complex tasks in your organization and equips you with the most high-end skills. The course will also give you a deeper understanding of the ServiceNow platform, providing you with the knowledge you need to become an expert in the industry.
ServiceNow System Administrator (CSA) earning potential
Here is the average salary of ServiceNow System Administrator certified professionals salary, according to PayScale:
- Software engineer - $92,860
- Software engineer/developer/programmer - $97,395
- Technical consultant - $74,897
- Software developer - $69,854
- Systems administrator - $75,799
- Senior technical consultant - $125,098
- ServiceNow developer - $99,687
The bottom line
ServiceNow has become a leading enterprise service management solution over the years. As a cloud-based enterprise management platform, ServiceNow certifications have the potential to play an important role in enhancing business operations. On the other hand, the future for ServiceNow-certified individuals is very bright — and they have a lot to look forward to.
The ServiceNow Certified System Administrator certification is an excellent choice if you are considering earning ServiceNow. If you want to take the ServiceNow CSA exam on your first attempt, the CBT Proxy team is here to help you. To learn more about the exam, click the chat button below, and one of our consultants will get in touch with you.
