PRINCE2 and ITIL are two examples of guidance about technology that is pertinent in the digital age. Both of these approaches have been instrumental in the worlds of project management and IT for many years. And both of them also have been recently updated to get progress with modern ways of working.
ITIL is basically an IT service management approach that mainly focuses on service management and end-to-end product, from demand to value. It can be adapted and adopted to any entity that uses IT technology in service delivery. ITIL has progressed for a number of years; its most latest version was released in 2019. ITIL is certified and owned by Axelos.
The context and breadth of ITIL are very important in terms of technology and business aspects in service management so that anyone involved in the sector of the industry that uses IT will be able to learn and apply methodologies of IT. As the cornerstone of ITIL is on staff working in IT and IT service management are the primary target.
The two main components of ITIL are the Service Value System (SVS). The SVS represents how the various activities and components of an entity work together in order to facilitate value creation through IT-enabled services. It includes:
The Four Dimensions model that the company’s Service value system should consider to be balanced and holistic in its approach:
The core certification course modules in ITIL includes:
PRINCE2 is a structured project management method that could be applied to any organization as it is deliberately generic. It set apart management from specialist work and focuses on the ‘what’ instead of ‘how’ of management.
PRINCE2 is useful for those who industries who are involved in projects or in executive leadership or staff handling any aspect of a project within an entity. However, its main target is project managers and anybody that is working in an office of project management.
PRINCE2 methodology made up of four unsegregated elements:
The core certification course modules in PRINCE2 includes:
Whether an organization is simply want to align their service management or to look for implementing projects in order to digitally transform their operations, it is quite clear that PRINCE2 and ITIL could provide value and support for both goals.