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Salesforce Certified Marketing Cloud Administrator Certification: An Ultimate Guide 

Marketing Cloud Administrator Certification
2023-04-30
4 mins read
Amit Masih
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The Marketing Cloud Administrator certification is a credential that validates the skills and knowledge of marketing professionals who can configure and manage various modules (Studios/Builders) and features in the Marketing Cloud suite.

These modules and features include Email Studio, Mobile Studio, Social Studio, Content Builder, Journey Builder, Automation Studio, Contact Builder, Audience Builder, and more. The certification also demonstrates the ability to apply best practices and troubleshoot common issues in Marketing Cloud.

What is the Salesforce Certified Marketing Cloud Administrator certification?

The Salesforce Certified Marketing Cloud Administrator certification is a credential that demonstrates your competence and expertise in configuring and managing Marketing Cloud products. It is intended for individuals with three to six months of practical experience as a Marketing Cloud administrator and digital marketer. 

To obtain this certification, you must pass a 60-question examination assessing your knowledge of digital marketing proficiency, subscriber data management, setup, channel management, and maintenance. You can prepare for the examination by following a learning path on Trailhead, joining the Trailblazer Community, and attending classes and workshops.

About the exam   

Check out the Salesforce Marketing Cloud Administrator certification exam details:

Exam questions: 60 multiple-choice questions  Exam duration: 105 minutes Passing score: 67% Registration fee: USD 200

Target audience

A Marketing Cloud Administrator with Salesforce certification should be familiar with the configuration options and features that Marketing Cloud offers to end users. They should be able to manage the Marketing Cloud platform, address common business needs, and perform administrative tasks within Marketing Cloud. They should also have three to six months of experience administering a Marketing Cloud instance and a background in digital marketing.

In order to qualify for the Salesforce Certified Marketing Cloud Administrator certification, candidates must demonstrate the following knowledge, skills, and experience: 

  • Knowledge of governance and compliance regarding digital marketing
  • Identify security best practices for data management, users, and permissions.
  • Implementation of account configuration, including business unit structure, permissions, and security
  • Management of subscriber data
  • Evaluate data quality 
  • Configure Marketing Cloud products (builders, studios)
  • Troubleshoot account configuration and user request
  • Account (Super Messages, Users, Activities) monitoring (auditing, reporting, notifications)
  • Knowledge of Marketing Cloud extension products and features (Intelligence Reports for Marketing, Marketing Cloud Personalization, Audience Builder, etc.)
  • Knowledge of Marketing Cloud integration offerings (FTP, API, MC Connect)

Exam outline

The Salesforce Marketing Cloud Administrator certification exam assesses your knowledge and skills in the following areas. Before taking this exam, you should have hands-on experience as a Marketing Cloud Administrator and digital marketer. You should also demonstrate your expertise in each of the areas below.

Digital Marketing Proficiency: 13%

  • Describe governance and compliance with digital marketing.
  • Recognize security best practices for data, permissions, and PII. 
  • Describe Marketing Cloud product inventory and product offerings.

Subscriber Data Management: 18%

  • Given a scenario, describe the contact model. 
  • Given a scenario, evaluate data quality.
  • Explain preference and profile center concepts.

Setup: 38%

  • Given a scenario, implement the configuration of business units, users/permissions, and security/passwords.
  • Given a scenario, determine how to configure integrations. 
  • Describe the features in Setup Home.
  • Describe Marketing Cloud extension products.

Channel Management: 16%

  • Given a scenario, describe the configuration of Mobile Studio.
  • Given a scenario, describe the configuration of Email Studio.
  • Given a scenario, describe the Social Studio and Advertising Studio configuration.
  • Explain the concepts and typical use cases of Journey Builder.

Maintenance: 15%

  • Given a scenario, describe solutions for data extraction and report generation.
  • Given a scenario, monitor a Marketing Cloud account and provide system availability. 
  • Given a scenario, evaluate the benefits of additional Marketing Cloud products.

Prerequisites 

To attempt this exam, Salesforce recommends that you have 3 to 6 months of hands-on experience as a Marketing Cloud Administrator and digital marketer. This is not a suggestion to be taken lightly, as the exam covers a wide range of content. You must be familiar with Marketing Cloud (navigation), data management (in various ways), and several Marketing Cloud modules.

Why should you earn the Salesforce Marketing Cloud Administrator certification?

The Salesforce Marketing Cloud Administrator certification is a highly recommended certification that demonstrates your ability to configure and administer Marketing Cloud products using industry and product best practices. Here are some reasons why you should earn this certification:

Showcase your skills and expertise 

A Salesforce certification marks excellence that sets you apart from others. It shows that you have invested in your professional development and have acquired the knowledge and skills to work with Salesforce products. It also signals to recruiters and employers that you are a top talent who can deliver value and results. Moreover, earning the Marketing Cloud Administrator certification proves your understanding of the governance and security aspects of digital marketing.

Drive your organization's marketing value 

According to Forrester, digital marketing is a booming industry that is expected to reach $120 billion in the US by 2021. To succeed in this competitive market, you need to leverage the best marketing automation solution in the industry: Salesforce Marketing Cloud. Salesforce Marketing Cloud is the #1 platform that enables marketers to create personalized experiences across all channels using artificial intelligence. It also allows marketers to build unified marketing, sales, commerce, and service experiences. By becoming certified, you will be critical in ensuring your organization effectively utilizes Marketing Cloud.

Become a Marketing Cloud Subject Matter Expert (SME) 

As consumers expect more personalized experiences, marketers face the challenge of implementing the right technologies and processes to meet their demands. Becoming Marketing Cloud Administrator certified demonstrates your ability to configure Marketing Cloud products, enhance your credibility, and quickly become recognized as a Marketing Cloud expert at your organization and beyond. As a Marketing Cloud SME, you will earn bragging rights and enjoy incredible privileges.

Don't confuse Marketing Cloud Admin with Salesforce Admin

Many people think that Marketing Cloud Admin is the entry-level certification for Marketing Cloud, just like Salesforce Admin is for Salesforce. However, this is different. Marketing Cloud Admin is a more advanced certification that requires you to know more than one 'builder,' i.e., more than one Marketing Cloud product. For example, you must know how to configure Email Studio, Journey Builder, Mobile Studio, and more.

You must also know how to manage data and security in Marketing Cloud. A better way to start your Marketing Cloud journey is to first take the Email Specialist certification. This certification focuses on one builder,' i.e., Email Studio. It will help you learn the basics of email marketing with Marketing Cloud and prepare you for the more complex topics Marketing Cloud Admin covers.

Conclusion

The Salesforce Marketing Cloud Administrator exam validates your ability to configure and administer Marketing Cloud products following industry and product best practices. This credential distinguishes you as a skilled professional who can meet the high demand for Marketing Cloud expertise.

According to 10K research, Marketing Cloud professionals are among the market's most sought-after and hard-to-retain talent. Therefore, investing in your Marketing Cloud skills can open up great opportunities for your career.

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