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What is ITIL

What is ITIL? A Beginner's Guide to IT Service Management

Apr 29, 20183 mins readCBT Proxy
What is ITIL? A Beginner's Guide to IT Service Management

The ITIL stands for an information technology infrastructure library. It is a framework that is specially designed in order to standardize the planning, selection, maintenance, and delivery of IT services within an organization.

Its main aim is to enhance efficiency and attain expected service delivery. This IT framework allows IT administrators to become a business service partner. Instead of just sit back and support. Best practices and ITIL guidelines will line up IT department expenses and actions according to business requirements and change them as the business growth increases and shifts direction.

How Does ITIL work?

It basically consists of 5 books; each of them focuses on different elements of the different parts of the IT service lifecycle.

They all are interconnected with one another and support each other such as providing practical guidelines on instigating, planning and improving any product or service development processes.

Service Strategy: It describes what should be the business goals and consumer requirements and how to line up the objectives of both organizations.

Service Design: It outlines all the best practices for the production of IT policies, documentation, and architectures.

Service Transition: It is based on the advice on release practices and change management; gives guidelines to admins through environmental changes and interruptions.

Service Operation: It offers different ways on how to manage IT services on a yearly, monthly, and daily basis.

Continual Service Improvement: It covers how to introduce make improvements in your services and updating policies under the ITIL framework process.

ITIL maintenance and adoption require certified and trained experts to guide an organization and its IT staff. Businesses such as IBM, Microsoft, and Hewlett

Each new version of ITIL comes up with updated documentation as well as adjusts the certifications in order to prepare the admins for the kinds of services they provide and the existing infrastructure landscape.

Certifications Admins complete ITIL certification and training with a combination of a written certification exam and classroom training. There are five major certifications:

  • Foundation
  • Practitioner
  • Intermediate
  • Expert
  • Master

Benefits and drawbacks

ITIL is about only straightforward IT skills. The certification also looks at how admins can practically use their knowledge within the wider scope of their entity and align with business practices. This means that the admins now have organized best practices when they are addressing all the facts regarding IT management.

There’re six major recognizable benefits of ITIL:

  • Improved customer satisfaction and service timelines
  • Better goal alignment between the business and IT departments
  • Reduced operational costs due to better resource utilization
  • Streamlined service management and disrupted response
  • Increased visibility of IT assets and costs
  • More flexible service environment that can easily adaptable to new changes

It provides a very good foundation for entities that don’t have any proper sort of framework of services and best practices. It also enables admins to continue their job specializations.

In order to implement ITIL, it requires appropriate staff time, expertise, and training, so entities should make sure that they have enough resources and certified employees prior, to begin with, an ITIL implementation.

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