IT Certification Blog & Resources

Learn about the 5 phases of the ITIL life cycle. CBTProxy explains the key principles, activities and objectives of each phase, Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement, as well as the benefits of using ITIL in IT service management.

Get answers to frequently asked questions about ITIL. CBTProxy provides information on what ITIL is, how it is used, the certification process, and the benefits of ITIL for IT service management.